Transforming a Manual Freight Operation into a Real-Time Logistics Platform
Project Type: Custom Fleet Management & Shipment Tracking System
Platform: Web Application with Android Driver App
The Challenge
A freight company was managing dispatch, driver updates, and customer tracking through phone calls, WhatsApp messages, and spreadsheets. As the fleet grew beyond 100 vehicles, dispatchers became overwhelmed, customer complaints increased, and management lacked real-time operational visibility.
ESDN Solution
ESDN built a web-based dispatch platform and Android driver app with live GPS tracking, digital job assignment, offline status updates, customer tracking portal, SMS notifications, and real-time operational analytics.
Business Results
- Improved dispatch efficiency
- Reduced customer tracking complaints
- Better vehicle utilization
- Improved fuel cost visibility
- Enabled larger corporate contracts